Overview

We understand that you may occasionally wish to return your purchases. We’ll be happy to help you with the process.

We do not accept:

– Products damaged by misuse, even if they are still under warranty.

– Products that have been used, altered, assembled or installed, unless they are defective.

– Products that have already been assembled, unless the Mourah team determines that there is a manufacturing defect. We reserve the right to check for defects and will repair or replace the defective products at our discretion.

– Make sure you return your products in their original packaging within 14 days of delivery. Double-check that you’ve included the original invoice, as well as all the accessories that came with your order.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@mourahshop.com

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@mourahshop.com and our team will arrange for the collection.

Need help?

Contact us at info@mourahshop.com for questions related to refunds and returns.